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FAQ:

I tried to make a purchase, but my card was declined. I just checked my bank and I see a charge on my account. Why?


When you attempt a purchase with a credit or debit card, the bank will usually put a temporary hold on the funds for the amount of the transaction until it goes through completely. If it doesn't go through for whatever reason, the hold will be released and the money will reappear in your account. This typically happens within a day or so, but if the hold doesn't disappear, contact your bank. It is your bank that is placing the hold on your account, not us.