FAQ: I've exceeded my download limit and now I can't download my software. What should I do?

Please use the support form located here to send us a message. We will reset your download counter and you should be able to use the original email links to download your software.

We deliver an encrypted download link that allows users to download their software a limited number of times. If you are using any sort of "download accelerator" software, please deactivate it before attempting your download, as this will use up all of your download attempts simultaneously.

If your Internet connection is unreliable and fails before the software has completely downloaded, please attempt your connection on a more reliable connection (work, school, etc).