FAQ: My download keeps failing before it finishes. What should I do?


We use Amazon's S3 service to host and deliver our secure files. This service is worldwide, redundant, and used by high-bandwidth sites like Amazon, Netflix, and Facebook to host their critical infrastructure. This service has never had an outage that would prevent our customers from downloading their files.

Most of the time, the problem lies with the "last-mile" Internet service provider, especially if your ISP is located in a rural area. The solution to an unreliable internet connection is simple: attempt your download on a more reliable connection (work, school, etc.)

If you need further assistance or a reset of your download counter, contact us via the support request form here.