Your ROOM SOUND software product is delivered via an encrypted download link available in your purchase e-mail along with your serial number. This serial number must be linked to a Native Instruments account.
To re-install your software product, download the latest version of Kontakt Player (link) and Native Access (link). Download the library from the download links in your e-mail, then log in to Native Access with the account information you used to initially register the library.
If you have lost your purchase e-mail, simply use the following link to re-send it to your e-mail address. If you need further assistance, send us a message at email@example.com or use the contact form here.